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why can't i download capital one visa transactions?

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asked Apr 27, 2012 about iBank 4 by charsmango IGG Newbie (140 points)
retagged Aug 13, 2012

1 Answer

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There are 2 ways in iBank to access your account, Direct-Connect and the Integrated Browser which allows you to access your account online through your bank's website within iBank.

Unfortunately many banks make the claim that only Quicken can connect via Direct Connect, but this is not the case. Direct Connect uses "Open Financial Exchange" (OFX) protocol which was developed as a standard in the 1990's by Quicken, MS Money and several other companies. It's purpose was to create a standard that could be used by any software and bank server. However after Microsoft threw the towel in on Money, Quicken has claimed the technology, although it is not proprietary.

In any event if you have been using Direct Connect with Quicken you can set it up the same way in iBank. If youve been using web connect you'll need to go through the steps below to get Quicken set up (note there is usually a monthly fee for Direct Connect service, be sure to ask about that. Or, you can use iBank's integrated browser and connect for free.

Direct Connect:

If you haven't used direct connect before you will need to contact your bank and have them set up the service. They will provide you with a username and password and activate the service. Note most institutions charge a monthly fee for Direct-Connect service.

In some cases the larger institutions will say iBank is not supported. In these situations we advise our customers to ask for directions for setting up Direct Connect for Quicken for Windows 2011. iBank and Quicken use the exact same OFX protocol, and the large banks all know how to respond for Quicken help.

To set up your account for Direct Connect we recommend going to iBank > Preferences > Advanced and choose Quicken 2011 as the App version, next select the account in your source list (pane on the left side of iBank). With the account highlighted go to Account > Set up Online Access. iBank will prompt you for the information it needs to connect to your bank.

Integrated Browser:

For those financial institutions that don't support direct download, iBank offers a built-in web browser to simplify the process of updating your accounts manually. The first step in downloading transaction updates using the built-in browser is to associate a valid URL with your bank account.
To enter a URL for your bank's website:
In the source list, double-click the account you want to update - the account inspector will pop up next to the account. Enter your financial institution's web address in the "URL" field. Try to be as specific as possible (i.e. enter the address that will take you directly to your account login) so as to avoid unnecessary browsing when it comes time to update your accounts. When you are done, click "Save" to close the account inspector. A shortcut to the web page you entered will be added to the "Websites" section of the source list automatically:

To visit your bank's website using the built-in browser:
In the source list, select the account you want to update and click the "Web Download" button on the toolbar, or click the shortcut to the financial institution's site (in the "Websites" section). Assuming you have an active connection to the Internet, iBank will load the web page to the right, where you normally see the account register:

Use iBank's built-in browser just like you would any other web browser (e.g. Safari, Firefox, Chrome) - click a link to browse to that page, and use the buttons along the bottom of the screen to navigate. Click  to go back,  to go forward, and  to refresh the current page. A progress indicator  shows when a page is loading, and the address of the current page is displayed at the bottom of the window.
Some financial institutions only allow certain browsers to access their websites. If you cannot load your institution's site using iBank's browser, choose iBank > Preferences, click the "Advanced" button, and choose "Safari" from the popup button. Close the preferences window and try loading the website again - if your institution allows access for Safari, iBank should now be able to load the page.
Downloading transaction updates:
Each financial institution handles the download process a little bit differently (some do not allow you to download transactions from their websites at all). For specific help with downloading transactions from your institution's website, please contact a customer support representative at the institution. In general, however, there are four main steps you must follow:
    1.    Log into your personal account by typing in your user ID and password.
    2.    Browse to the page within your account where you can download transactions.
    3.    Select the account from which to download the transactions, and enter a start and end date for the download, and choose a file format.
    4.    Choose which iBank account to save the transactions into (at the bottom right corner of the window).
    5.    Initiate the download.
iBank's built-in browser does not accept popup windows. If your financial institution utilizes popups in order to download data, you will not be able to use iBank's browser. Download the data using another browser, then import it into iBank using File > Import.
Here is a sample download form from one bank's website:

When specifying a start and end date for the download, be sure to choose dates that are not likely to retrieve transactions that you have already imported into iBank. Although iBank will screen for duplicates during the import process, it is best to avoid duplicates at the source as much as possible. At the bottom of the browser window, iBank displays the date on which data was last imported into the selected account, for easy reference.
If the OFX or QFX file format is available, choose one of those options as they contain the most comprehensive transaction data. If neither of those are available, choose QIF or CSV format.
Some banks provide several download options without specifying which file type each one uses. Generally speaking, "Microsoft Money" usually indicates OFX, "Quicken Web Connect" usually indicates QFX, and "Quicken" format usually indicates QIF. You do not actually need to own the software indicated to download a file in a particular format - just use the software name as a guide to determine the file type you need.
Once you have configured your download settings, choose which account to import the transactions into. Use the popup button at the bottom right corner of the window to pick one of your iBank accounts.
Now you're ready to begin the download! Click the download button on the web page, and iBank will automatically open the file for importing when the download is complete. If you chose the CSV format, you will be prompted to assign labels to the data columns (see File Import for more information). If you chose the QIF or CSV format and iBank cannot recognize the dates in the file, you will be asked to choose a date format before proceeding. Otherwise, the import window will open to help you process the new transactions.
To close the built-in web browser:
When you are finished downloading transactions from your financial institution, be sure to log out of your account, then select an account (or any other item) in iBank's source list to leave the browser.

I hope this helps you. Here is the link to the iBank 4 manual that may also be of some help to you as well.

Please let me know if this didn't resolve your situation or if you have any questions.
answered Apr 27, 2012 by John Redfield IGG Expert (96,380 points)
edited Apr 27, 2012 by John Redfield
I'm having a similar issue. Capital One supports direct connect for their credit card customers, but the only option for setting it up in iBank is for their banking, which uses a different site. The credit card site is at: https://servicing.capitalone.com/c1/login.aspx

Is there a way to set up this direct connect, or will we need to wait for Capital One's credit cards to be added as an additional bank option?

Capital One Credit Card doesn't offer Direct Connect access. Direct Connect is direct server connection using OFX protocol behind the scenes. You may be thinking of "Web Connect", which is the only supported download method Capital One Cards offers.

You can find help for setting up the web browser for imports here: http://qa.iggsoft.com/261/how-use-ibanks-integrated-web-browser-download-transactions


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